Privacy and Information Security | University of Illinois

Getting Help

Find help for your security problems.

Depending on what security-related problem you are experiencing, there are several places to turn for help.

The CITES Security Knowledge Base

The CITES Security Knowledge Base was developed to help answer some of the most common questions we receive about computer security at the University of Illinois. The Knowledge Base is available to the public and covers everything from passwords to malware removal to the VPN. The CITES Security Knowledge Base can be found on the CITES Wiki.

The CITES Help Desk

In most cases, if you can't find the answers you need in the Security Knowledge Base, the next place to turn to is the CITES Help Desk. The Help Desk will be able to assist you with a variety of security-related topics, including resetting your password, removing malware from your computer, and basic security precautions you can take to protect yourself.

The CITES Help Desk can be reached by phone (217) 244-7000 or by email ( during their business hours, which are listed on the CITES Help Desk web site.

Help for Disconnected Computers

The CITES Security office monitors the campus networks, and will automatically remove a computer if it is posing a risk to the campus network. In most cases, this is because a virus on the computer is threatening the network, sometimes without the knowledge of the owner of the computer. 

If you believe that your computer has been disconnected and blocked from the University of Illinois network, visit Disconnected From The Campus Network for more information on how to get the malware off your computer and get the block lifted from your account.

Reporting Security Incidents

If you need to report a security incident such as someone accessing your account, spam, or other issues. Visit Reporting Security Incidents to find who to talk to about your security incident.

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